Famous Footwear Reviews

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2763 Coupons

General rating

1.8/5.0

Of the 45 reviewers, 7 (15.56%) recommend this store.

Customer reviews

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Awesome Place

I love Famous Footwear because it's always clean, helpful staff, and they always have everyone's sizes in the store!

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Kennedy293

Reviewed on: Jun 29, 2023

Recommends this store!

Screwed over on returns

Placed an order for 2 pairs of shoes. Received 1 pair a couple days after and have never received the second pair. At the time of purchase used a bogo 1/2 off and a $10 coupon. My son did not like the shoes received and we returned the pair to the store and inquire on the 2nd pair. We received a tracking number to go to fed ex they didn't have any tracking information and had us contact famous footwear to contact them as well to figure out where the item was picked up. Called the online to let them know and either have the item shipped or canceled. Kareem canceled the order and then when he told me the refund price and it was different then what the store said I should get and when adding the 2 totals together I am being shorted $44.44. Asked to just have the shoes sent and because he had already processed the refund he couldn't send the shoes. This is a big moment in my sons life and that money could be used for his other needs right now.

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Janet

Reviewed on: Jun 22, 2023

A Great Customer Experience!

I went shopping to buy running shoes at the outlet mall at the Outlet Mall located at ******* Grant St on June 17,2023 at approximately 10 am. I drove from Longmont as I believed the Outlet Mall would provide more of a selection. Suffice it to say I went into four different stores; three chose not to greet or assist me-one of whom simply stated they no longer make running shoes my size as people are now growing taller. I am a 5 ft tall male and have to wear a woman's shoe size 7.5. I happened to see some running shoes in the Famous Footwear store, so I gave it one last shot. I was greeted immediately by a clerk named Dharma. She was friendly, professional, and knowledgeable. Dharma assisted my search and directed me to the right location. I instantly located, not one-but two brands of running shoes that would fit me. So, I bought them both. Again Dharma provided me with great customer service. She had quickly and efficiently solved my issues and did so with a friendly smile and professional attitude. Additionally, there was a young male employee (name unknown-I forgot to ask) whom I noted upon entering the store was busy stocking and greeting customers. I spoke with him while I left and observed he was diligent in his work and also greeted customers in a helpful manner. In closing, I hope to demonstrate that not all stores are created equal. Famous Footwear (store no. 3604) had appropriate stock and great personnel. They were rewarded with two sales (instead of one) and I will definitely go back there again! (I can't say the same for the other running stores).

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Brandon274

Reviewed on: Jun 19, 2023

Recommends this store!

Famous Sucks.......

If you dont mind loosing your money then yeah buy from here. I bought a pair of Nike Sneakers payed these Crooks and Never got my sneakers. There Customer Service Women Are Full of $hit. Liars. I can honestly say I buy alot of Sneakers but Famous Footwear is the Worst . I know the Corporate I IDIOT'S that sit on there Asses all day could give a Rats Ass about me. But this Company is the Worst and when they go Bankrup and they will. This Flash in the pan garbage Sneaker Shop will be Long Gone. And all there Lieing Customer Service People can bite Me....

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Nora134

Reviewed on: May 19, 2023

Terrible Company

Ordered Sneakers contacted Customer Service Useless. They dont care at all. Famous Footwears the Worst Company I ever delt with. Now I never got my Sneakers so I'm hoping to get my Refund but knowing how bad the Company and Staff are And there Terrible Customer Service is I'm Not expecting Good things. My satisfaction will be when this Company goes out of Business. I'll be Happy. I have No pictures or Video because I Have No Sneakers I Ordered And Paid For...

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Alexa912

Reviewed on: May 18, 2023

Online ordering

I placed an order for 3 pairs of Nike shoes I received an email saying it was canceled due to limited stock so I go back online and they have the same shoes in my size online. I called customer service and they say I don't know why your order was canceled because it's showing we have those in stock you can order again. Now why would I want to do that you charged my card and you want me to do it again and take the chance it happens again... No Thanks! If I could give zero stars I would. They charge you than cancel the order for no reason..

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Chad.Elliott

Reviewed on: Apr 26, 2023

Website store is TERRIBLE

My wife ordered a pair of shoes from their website and after she got the confirmation email of the purchase I noticed that it had the right picture of the shoe she wanted but not the right name of the shoe. So when we went to cancel the order within 5 mins after the purchase (by phone) they told us they couldn't do anything about it, even though it's their fault. I found out later that alot of their products on there had the same thing going on with the wrong picture and description of the shoe. We're now waiting on the shoes to come in the mail just to turn around and send them back with an eight dollar shipping fee. Time and extra money it cost us to shop here, never again.

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Beatrice.Allen

Reviewed on: Apr 10, 2023

Ripped off.

Was told I would receive a gift card by email but never received it. It was not in my spam or blocked emails as they said it might have gone. Verified to them my email address. Issue not resolved.

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Cassandra

Reviewed on: Mar 31, 2023

Famous Footwear has the worse customer…

Famous Footwear has the worse customer service. I would never step foot in a store or do an online order. They do nothing to make things right. They have lost a customer that has shopped with them for over 15 years.

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Ramirez

Reviewed on: Mar 24, 2023

Worst place to order online

Ordered sneakers for my grandsons for Christmas. FedEx delivered them to the wrong address. Called FedEx they said to call the store, called the store they said to call FedEx. Well, store said I would get a refund in 12 days. A month later I called back again and finally was issue a refund. Decided to give it another try and order 2 sandals and 1 sneaker for the grandsons again and I received one sandal and one ugly crocs that I did not order. Called the store and gave them all the info on the crocs, order number, name and address of the person who they belonged to. 2 days later I get an email that they were not refunding me for the one sandal and the sneaker I did not received and was instructed to put a claim with the police if my packages were being stolen. I even told the person on the phone I have cameras and that no one was stealing my packages that the first time it was FedEx mistake and the second time it was their mistake. I lost $30 but they lost more. And I'm not returning the ugly crocs that customer in Texas is waiting for. Shame on famous footwear

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Kristin A.

Reviewed on: Mar 12, 2023

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FAQs by the Kupn Community

which is the most popular shoes on famous footwear can any one tell me plz ?

Alfred463 Feb 19, 2019

I don't know what the most popular shoes are, but I can tell you that if you order online, you should order a brand you already have, so that you know how they fit you. I know that Clark's shoes are very popular. I already had a couple pairs of Clark's, so I knew the right size. I ordered 2 pairs online, and they fit perfectly. If you can, go to the mall and try on a brand you like, see how they fit, and then order online if it's cheaper that way.

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REVIEWS ARE REALLY BAD FOR THIS SITE. WILL I RECIEVE MY PRODUCTS?

Aubrey S. Feb 10, 2021

I Actually had a good experience. Ordered from 3 companies the same day the same shoes only in different colours. Ordered from 3 companies the same day the same shoes only in different colours Belk and Pennys did not have the colour I really wanted. I never had heard of famous footwear so I ordered because they had the exact colour I wanted. Sadly I read these reveiws and thought I had been cheated. But their order came in 1st and was exactly the same shoe. I am not sure if it was a fluke but it was some of the best purchase I've ever made!

Marsha Oct 03, 2020

Yeah but there's a great chance that you get the wrong item or it comes damaged or it takes 3 weeks or you only get one shoe in the box or you don't even get a box and just the shoes there is so many things that could possibly go wrong when you order from this company getting your shoes should probably be the least of your concern. I would be shocked if they haven't just sent an empty package yet

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I am so sick of shopping at Zappos due to their numerous problems. I have wide feet and I often don't know if the shoe is going to fit me so I need an easy exchange program. Not where they deny the return in order for them to make extra money. Does this company really allow exchanges or returns?

Gordon189 Dec 23, 2021

Yes this company does allow exchanges and returns. But the one thing everybody should know if you order online and get a receipt it says how much you have to pay to return them. So yes this company does but you have to pay. For wide feet I feel like they should have more options, my mother has wide feet and it is really hard to find shoes she can fit into but also her size. What I would do if I were you I would buy Puma's, they work on all different lengths of feet and they are really comfortable.

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